Maisha Home Broadband - Further, Faster, Friendlier

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last Updated: January 30, 2025

Introduction

Welcome to Maisha Home Broadband. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

When you register for our services, we collect:

  • Full name and contact details (phone number, email address, physical address)
  • Government-issued identification (National ID or Passport number) for verification purposes
  • Billing and payment information (M-Pesa details, bank account information)
  • Installation address and property details

Usage Information

To maintain and improve our services, we collect:

  • Internet usage data (bandwidth consumption, connection times, session duration)
  • Device information (MAC address, IP address, device type)
  • Service quality metrics (connection speed, latency, packet loss)
  • Technical support interactions and service requests

Website Information

When you visit our website, we automatically collect:

  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or source
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

To provide, maintain, and improve our internet services

Account Management

To create and manage your account and subscription

Billing & Payments

To process payments and send billing statements

Customer Support

To respond to your inquiries and provide technical support

Network Security

To detect and prevent fraud, abuse, and security incidents

Service Improvement

To analyze usage patterns and improve our network

Communications

To send important updates, offers, and service notifications

Legal Compliance

To comply with legal obligations and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business (payment processors, installation contractors, network infrastructure providers). These parties are obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Encryption of sensitive data
Secure servers and firewalls
Access controls and authentication
Regular security audits
Employee training on data protection
Compliance with industry standards

Please Note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (subject to legal obligations)

Right to Object

Object to certain uses of your personal information, including marketing

Right to Portability

Request transfer of your data to another service provider in a structured format

To exercise any of these rights, please contact us at privacy@maishahome.co.ke or call 0739 144 144

Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
  • Maintain business records and improve our services

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws. Typically, we retain customer data for 7 years after account closure for tax and legal compliance purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

Essential Cookies

Required for the website to function properly (cannot be disabled)

Performance Cookies

Help us understand how visitors interact with our website

Functional Cookies

Remember your preferences and personalize your experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child without parental consent, we will take steps to delete that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are significant
  • Post a notice on our website highlighting the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name

Maisha Home Broadband

Email

privacy@maishahome.co.ke

Phone

0739 144 144 / 0738 433 390

Address

Nairobi, Kenya

Contact Us

Acknowledgment

By using Maisha Home Broadband's services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions. Thank you for trusting us with your personal information.

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